What you’ll learn
- You will be able to develop, implement, and sustain a performance excellence culture, deliver ever-improving value to your customers, and improve overall organizational effectiveness and capabilities.
- You will have the ability to apply the basic principles of quality management and performance excellence, increase the effectiveness and efficiency of your processes, and improve the satisfaction of your customers and employees.
- You will understand the various perspectives from which quality is viewed in order to fully appreciate the role it plays in the many parts of a business organization.
- You will learn the foundations and principles of the quality management philosophies and frameworks that have had the most impact on quality management practices worldwide.
- You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture required to become a world-class organization.
- You will be able to describe the various types of quality costs and approaches used for quality cost measurement.